Email us at any time at firstname.lastname@example.org.
Our hours of operation are:
Monday – Friday: 10:00 am–7:00 pm
Saturday, Sunday and public holidays: Closed
Please note: We follow the Hong Kong calendar and local time (HKT).
You can still checkout as a guest, but we highly recommend you to sign up for an account for a quicker checkout, especially for special releases! Also you will be able to stay up to date for further sales and promotions.
Orders shipped to regions outside of Hong Kong may be subject to customs duties, taxes and fees levied by the destination country. These fees are not included in the price of our products.
You can check the status of your order and your previous order history in the Order History area of the My Account section.
Shipping costs are calculated based on location and package sizes. Please click here for more details.
*For Hong Kong shipping, please note that extra surcharges might occur when delivered to a residential address. We recommend that you select a commercial address to avoid extra charges.
Generally speaking, your order will be received with in 5 – 10 business days (weekend and public holidays excluded). External factors affecting delays such as customs and courier issues are beyond our control. You may contact our customer service for more details.
You will receive an email when your your purchase is complete. Once items are processed to ship, you will receive email will contain order- tracking information. You may check the status of your order by logging in to My Account.
Yes, we ship worldwide!
We accept a few forms of payments ranging from credit cards through PayPal and Alipay.
You may change the currency on the top right of the page. However, as you checkout the payment will still be in Hong Kong Dollars (HKD). The currency converter is just an approximation and will not always be exact.
No refunds for change of mind on purchases. Please email us about any issues and we will try our best to assist you.
Please email us with your order number and images of the damaged goods to email@example.com. If it complies with our damaged goods policy (here), you will only be able to return (store credit) or exchange an item within 7 days of delivery indicated by the customer’s tracking number. No refunds. We kindly ask that all valid returns must be unworn condition with attached tags and packaging.
Sizes are indicated through our general size guide as a reference. Exchange of items are subject to availability of stock and our exchange policy. You may submit an exchange request firstname.lastname@example.org only and cannot do so at any of our physical stores. Customers are liable for all shipping and packing costs.
No refunds or exchanges on sale, and exclusive items.
Unfortunately, we cannot refund the price difference as prices change due to inventory, promotions, and demands.
Unfortunately we don’t cover return shipping costs. Return shipping fees are the customer’s responsibility. For returns, we suggest that you use a reputable service with tracking number, this way it will keep your return package safe and sound.
Once you have been credited with store credit, it will expire in a year of the date issued.