If you would like an exchange or return, it must be requested within 7 days of delivery indicated by the customer’s tracking number provided. CLOT.com will not accept any returned merchandise without any written communication via email.
Upon inspection and approval, Exchange or Store Credit will be provided, NO REFUNDS. All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL and are ineligible to be returned or exchanged. CLOT.com does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use a reputable form of logistics with a tracking number.
For damaged goods, you may submit an exchange request to the online store only and cannot do so at any of our physical stores. Please allow 10 to 15 business days for your return to be delivered to Hong Kong and processed by our warehouse personnel. Please note: we operate within the Hong Kong calendar and local time (HKT). You will receive an email notification upon completion of the exchange process.
Goods are applicable for exchanges provided that the Merchandise is still in “Sellable Condition”. “Sellable Condition” means that the Merchandise is returned in its original packaging with original labels, garment tags, price tags, return tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise. Merchandise must be unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched or dirty); and that the Merchandise is not damaged in any way.
The decision as to whether the Merchandise is in “Sellable Condition” remains within Clot Company Limited’s sole discretion and its decision shall be final.
All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.
It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered intact, unworn and in original purchased condition (Sellable Condition). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
All promotional, sale, special release and collaboration items sold are FINAL. No returns, refunds or exchanges will be accepted. Please make sure you review your order before purchasing any of these items.
If a cancellation on such items is requested, the buyer is subject to HKD $80 cancellation fee per item. Any product following within this policy will be indicated on the product page.